Refunds & Returns
Return PolicyIf you have received an item that is damaged or faulty we will gladly replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.
Our store does not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under the below criteria:
- Items are faulty – damaged, broken or soiled upon arrival.*
- Parcels that is lost in transit.
Due to the nature of our products, we do not accept returns or offer refunds if a customer changes their mind after receiving their order(s).
Note: ROSEGLOW will not be held liable to any lost or missing parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
*Our team will inspect and verify the photos before we process a replacement or refund. ROSEGLOW reserves the right to refuse any replacement and refund if it does not meet the above criteria.
Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
We do not accept cancellation of orders outside the 24 hours window because your order might have already been processed and shipped out.